TERMS OF SALES
Effective Date: 1st January 2025
Welcome to Forever Yours by Isabelle Kate Photography. Please review the following Terms of Sales carefully, as they outline your rights and obligations when purchasing digital products from our shop. By completing a purchase, you agree to these terms.
1. Digital Products
All products available in our shop are digital downloads, including but not limited to wedding stationery templates, invitation designs, and other customisable files. No physical products will be shipped.
2. Non-Refundable Purchases
Due to the nature of digital products, all sales are final and non-refundable. Once your purchase is complete, you will receive immediate access to the digital files.
• Refunds, exchanges, or cancellations will not be offered, except in cases where the files are defective or cannot be accessed.
• If you encounter any issues with your download, please contact us at isabellekatephotography@gmail.com within 7 days of purchase.
3. License and Usage
All digital products are sold with a limited personal use license.
• You may download, edit, and print the files for your personal wedding use only.
• Reselling, redistributing, or using the files for commercial purposes is strictly prohibited.
4. File Formats
Templates are provided in editable file formats (e.g., Canva, PDF, or other specified formats). Please ensure you have the required software to edit the files before purchasing, as refunds cannot be provided for technical compatibility issues.
5. Copyright
All designs and templates are copyrighted by Forever Yours by Isabelle Kate Photography. Purchasing a digital product does not transfer ownership of the design to you.
6. Technical Assistance
If you experience issues downloading or accessing your purchased files, please reach out to us at [Insert Contact Email]. We are happy to assist within 7 days of your purchase date.
7. Updates to Products
We reserve the right to update or modify our digital products at any time. If updates are made to a product you purchased, we may notify you and provide access to the updated files at no additional cost.
8. Payment and Security
All payments are processed securely via Stripe. We do not store or have access to your payment details.
9. Changes to Terms of Sales
We reserve the right to update this policy at any time. Changes will be posted on this page with a revised effective date.
10. Customisation Disclaimer
• While templates are customisable, it is the buyer’s responsibility to ensure proper editing and printing. We recommend reviewing any instructions provided with the files before customising.
• We do not provide extensive customisation support beyond basic troubleshooting unless otherwise stated.
11. Compatibility Disclaimer
• Please ensure your device or software is compatible with the file format before purchase. Refunds cannot be provided for compatibility issues.
• If the template is designed for Canva, you must have a Canva account (free or paid) to use the product.
13. Refund Exceptions
• If a refund is requested due to a technical issue or file corruption, we reserve the right to replace the product rather than offer a monetary refund.
If you have any questions or concerns about our Terms of Sales, please contact us at isabellekatephotography@gmail.com